Frequently Asked Questions

Ordering

1. How do I place an order on Dextub?

To place an order on Dextub, simply browse through our product catalog and select the item(s) you wish to purchase. Click the “Add to Cart” button to add the item(s) to your cart. When you’re ready to complete your order, click the shopping cart icon in the upper right-hand corner of the page, then proceed to “Checkout”. Follow the prompts to enter your shipping and payment information and finalize your purchase.

2. Can I modify or cancel my order after it has been placed?

We process orders quickly, so once an order has been placed, modifications or cancellations are not guaranteed. If you need to make changes, please contact us at [email protected] as soon as possible, and we’ll do our best to assist you.

3. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for orders of 10 or more of the same item. For more information, please contact us at [email protected].

Shipping

1. How long does it take for my order to be shipped?

We typically process and ship orders within 0-2 business days. After your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your package.

2. What are the shipping options available on Dextub?

We are delighted to offer shipping options within the United States. For domestic orders, we provide a reliable and efficient shipping service. The shipping fee for orders within the US is $12.00.

3. Can I expedite my shipping?

Yes, we offer expedited shipping options for an additional fee. Please contact us at [email protected] to request expedited shipping, and we will provide you with a quote and estimated delivery time.

Return & Refund

1. What is your return policy?

We accept returns within 10 days of the delivery date for new, unused products with all original packaging intact. To initiate a return, please email us at [email protected] with your order number and reason for return.

2. Who pays for return shipping?

Customers are responsible for the cost of return shipping.

3. How long does it take for a refund to be processed?

Upon receiving your returned item(s), we will inspect them for new, unused condition. Refunds are typically processed within 4 days of receiving the returned item(s).

4. Can I exchange my item for a different size or color?

We do not currently offer exchanges. If you need a different size or color, please return the original item(s) and place a new order for the desired size or color.

Cancellation

1. Can I cancel my order after it has been placed?

We process orders quickly, so cancellations are not guaranteed. If you need to make changes to your order, please contact us at [email protected] as soon as possible, and we’ll do our best to assist you.

2. What if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us at [email protected] with your order number and a description of the issue. We will work with you to provide a replacement or refund.

Payment

1. What payment methods do you accept?

We offer a variety of convenient payment options to cater to your preferences. You can make a purchase using major credit cards such as Visa, MasterCard, and American Express. Additionally, we also accept payments through PayPal, ensuring a secure and seamless transaction process.

2. Is my payment information secure?

Rest assured that we prioritize the security of your payment information. Our website is equipped with state-of-the-art SSL encryption technology, which safeguards your personal and payment details. We understand the importance of protecting your sensitive data, and our robust security measures are in place to provide you with a safe and secure shopping experience.

3. When will I be charged for my order?

To streamline the ordering process, your payment will be charged at the time of purchase. This allows for efficient order processing and ensures prompt shipment of your chosen products. We believe in transparency and want you to have a clear understanding of the payment timeline for your order.

4. Do you offer any financing options?

While we strive to offer flexible payment solutions, we currently do not provide financing options. However, we continuously evaluate customer needs and may introduce financing programs in the future. We appreciate your understanding and encourage you to explore the available payment methods for a seamless shopping experience.

5. Can I pay with a gift card or store credit?

Certainly! We offer the convenience of using gift cards or store credit toward your purchase. When you proceed to checkout, simply enter the provided code associated with your gift card or store credit. The applicable amount will be applied to your order, ensuring a hassle-free transaction. We want to make it easy for you to utilize your gift cards or store credit and enjoy the products you desire.

We hope this FAQ has provided you with the necessary information to confidently make a purchase on Dextub. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. Our dedicated customer service team is available Monday through Saturday to assist you with any inquiries or issues you may have. 

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